Virtual Assistant

First Citizens introduces Ani, your friendly Virtual Assistant available 24/7 via Online Banking. Powered by artificial intelligence and programmed with hundreds of responses, there’s no need to call or wait in line for banking queries. Simply log in to Online Banking to chat with Ani at your comfort and convenience and receive instant responses on how to access:

• Account Balances
• Credit Card Balances
• Transaction Enquiry
• Stop Cheque
• Cheque Status Enquiry
• Cheque Book Ordering
• Account Opening Requirements/Process
• Interest Rates
• and so much more… …

 
If you are not registered for Online Banking, simply click here to sign up!

For further information on Ani, you can send us a secure message via Online Banking, email easybanking@firstcitizenstt.com or view our FAQs.
 

What is Ani?

Ani is an artificial intelligence software (Chabot or Virtual Assistant) introduced by First Citizens to help you with banking queries.

What is Artificial Intelligence?

The term artificial intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machine.

What are some of the queries Ani can assist with?

Powered by artificial intelligence capabilities and programmed with hundreds of responses, Ani can assist you with responses on how to access:

1. Account Balances
2. Credit Card Balances
3. Transaction Enquiry 
4. Stop Cheque
5. Cheque Status Enquiry
6. Cheque Book Ordering
7. Account Opening Enquiry
8. Account Opening Requirements/Process
    •  Interest Rates
    • Charges
    • Documents Required
    • Processes
 9.  FAQs and troubleshooting
10. Payee Management
11. Pending Transactions
 

Is Ani available 24/7?

Yes, Ani is available 24/7 to assist you.

How can I access Ani?

You must log in to your Online Banking account to chat with Ani. If you are not registered for Online Banking, click here to sign up.

What happens if Ani is unable to respond to my query?

In those instances where Ani is unable to assist with your query, you will be referred to a live First Citizens Agent for further assistance.

Is Ani safe and secure?

Yes, Ani resides on our Online Banking platform and is safe and secure.

Why does Ani reside in Online Banking?

Online Banking provides the safety and security for Ani to answer your queries and provide information confidentially, to you.

Does Ani provide real time responses?

Yes, Ani will respond instantly to your requests.

 
How do I get more information about Ani?

For further information on Ani, send us a secure message via Online Banking or email easybanking@firstcitizenstt.com