First Citizens

First Citizens SMS Banking allows you to use your cell phone to access eligible accounts using SMS:

Check your account balances (for eligible accounts)
View a list of your most recent account activity
Transfer funds between eligible accounts

To use First Citizens SMS Banking you need the following:

To be registered for First Citizens Online Banking
To have a verified mobile device
To have a mobile device that supports SMS or Text Messaging

How to Register for SMS Banking

1. Log in to Online Banking and click the ‘Mobile Banking’ tab located at the top right corner of the page to access your Preference Centre

2. Click the menu icon, then select Manage Accounts from the green vertical bar located to the left of the screen

3. Select the Account and your Account Details would appear to the right. Review, then scroll down and click the green button marked EDIT

4. From the Edit Account Menu: select Enable Account and Main Account (if applicable), then type an account nickname of your choice. Scroll down, click Update and repeat these steps for all of your accounts

Note: You are required to select one of your accounts as your Main Account

5. To confirm your registration, kindly click on the SMS & ALERTS icon from the green vertical bar located to the left of the screen and you should see a green tick which indicates that your account has been successfully enabled for SMS Banking.

What are Commands and how do I use them?

Commands are the SMS you send from your mobile device to First Citizens to request your account information or transfer money between your eligible accounts. After you have verified your mobile phone number, send a SMS to the First Citizens Mobile Text short code 34778 (FIRST) using one of the commands.

Each of these quick codes will request an SMS with the information shown below :

Command	What it does
BAL	Retrieve balance for default account
BAL <Insert Nickname> For Example: BAL Sav1	Retrieve balance on a registered account using account nickname
BAL ALL	Retrieve balance for all registered account
HIST	Retrieve list of the 10 most recent transactions posted on default registered account
HIST <Insert Nickname> For Example: HIST Sav1	Retrieve list of the 10 most recent transactions posted on a registered account using a nickname
HIST d, from <date> to <date> For Example: HIST d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on default registered account with date range specified, (maximum of 10 transactions)
HIST <nickname> d, from <date> to <date> For Example: HIST Sav1 d, from 04-05-2020 to 06-05-2020	Retrieve list of posted transactions on a registered account using account nickname, within the date range specified, (maximum of 10 transactions)
HIST c, from <low cheque number > to <high cheque number> For Example: Hist c, from 200 to 205	Retrieve list of posted cheques on your default registered account, within the cheque range number range specified
HIST <nickname> c, from <low cheque number > to <high cheque number> For Example: Hist Chq1 c, from 200 to 205	Retrieve list of the posted cheques on your registered account, with a nickname, within the cheque number range specified
RTRA	Retrieve list of the 3 most recent posted transfers from your default registered account
RTRA <nickname> For Example: RTRA sav1	Retrieve a list of the 3 most recent posted transfers from your registered account with a nickname
RTRA ALL	Retrieve a list of the 3 most recent posted transfers from all your registered accounts
TRAN <nickname1> <nickname2> Amount For Example: tran ck1 ck2 100	Transfer amount between accounts using nicknames
TRAN <nickname1> <Amount> For Example: tran ck2 500	Transfer amount from the default registered account to the specified registered account using the nickname
TRAN <nickname1> <Amount> <Date> For Example: tran ck2 500 04-10-2020	Transfer amount from the default registered account to the specified registered account with the nickname, for a scheduled future date.
TRAN <nickname1> <nickname2> <Amount> <Date> For Example: tran sav1 ck1 500 04-10-2020	Transfer stated amount from a registered specified nicknamed account to a second registered nicknamed account, for a scheduled future date.
HELP BAL	Retrieve information on the format of the balance commands
HELP TRAN	Retrieve information on the format of the Transfer commands
HELP RTRA	Retrieve information on the format of the Recent Transfers commands
HELP HIST	Retrieve information on the format of the Account History commands
HELP	Retrieve information on the format of the Help command
STOP	Unsubscribe your mobile device from receiving First Citizens SMS Alert messages

Sending Commands:

Using SMS Banking is as simple as sending a short command via SMS to the First Citizens shortcode 34778 (FIRST).

Type “Bal Sav1” as a SMS. The format to be used is Bal (space) account_nickname
Send to shortcode 34778 (FIRST)
You will receive a SMS which will state the available balance on the account you nicknamed as Sav1.

When you send First Citizens a SMS, make sure you send it to the First Citizens SMS Banking short code 34778 (FIRST). You may be able to store this number in your mobile contacts or address book just like a regular phone number.

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