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First Citizens Online Banking FAQs
First Citizens is excited to introduce you to our New Online Banking Experience. We understand that you may have questions, and we have created the Online Banking Frequently Asked Questions section for your use. 
The areas in the FAQ section include the following:
For further information, kindly:
  • Send us a Secure Message or
  • Email at or
  • Chat with us via our Webchat service available every day from 6am to 10pm. To access Webchat, click 
  • Call 62-FIRST, our Contact Centre is available every day from 6am to 10pm



  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”