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Temporary Change in Branch Operations

As First Citizens continues to play an active part in preventing the spread of COVID-19 in our communities, the following temporary measures will go into effect from Wednesday, March 25, 2020 until further notice:


Change in Banking Hours

  • Non-Mall Branches: Monday to Thursday - 8:00 a.m. to 1:00 p.m.; Fridays - 8:00 a.m. to 2:00 p.m.
  • Mall Branches: Monday to Friday - 10:00 a.m. to 3:00 p.m.


The following Branches will be open to the public daily:

Tobago Cluster:
  • Roxborough
  • Scarborough
  • Canaan*
*Open: 1st - 2nd April, 2020 to pensioners and differently abled persons only 
North Custer:
  • Independence Square
  • One Woodbrook Place
  • Park Street, POS
  • San Juan
  • West Court, Diego Martin
East Cluster:
  • Arima
  • Sangre Grande
  • Tunapuna
Central Cluster:
  • Point Lisas
  • Couva
  • Montrose*
*Open: 1st - 2nd April, 2020 to pensioners and differently abled persons only. 3rd April, 2020 open to public.
South Cluster:
  • Gulf View
  • Marabella
  • Penal
  • Princes Town
  • Pt. Fortin
  • High Street, San Fernando


At these Branches the following customer transactions and services will be offered:

  • Deposits, Bill payments and withdrawal of cash
  • Encashment of cheques
  • Processing of deposit bags via our FirstBiz service
  • Limited loan services
  • Wire transfers
  • Purchase of Drafts
  • Fast Deposit service.


All ATMs located at Branches and off-site, will remain available and in service.

Priority Service

As is our standard practice, the elderly and differently abled will continue to be treated with priority. During the first two hours of opening at our Branches for the peak period, pensioners and the differently abled wanting to encash their cheques will receive service priority until further notice.

During this period customers are encouraged to continue utilising the following Easy Banking services:

  • Online Banking
  • Telebanking
  • Automatic Teller Machines (ATMs) – all locations
  • FirstBiz – Cash Deposit Service
  • Debit and credit cards for payments.


Customers are also encouraged to communicate with us through the following channels:


  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”