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First Steps Programme

To continuously be recognized as the banking industry's benchmark in exceptional customer service, whilst providing an opportunity for the continual growth and development of First Citizens’ next generation of employees.

To ensure that First Citizens’ frontline staff is competent in all banking operations, corporate culture and focused on providing exceptional customer services, so as to remain the bank of choice.

Programme Details
The programme was reintroduced in 2008/2009 as a strategy to address the manpower requirements of the retail network.
To date sixteen (16) cohorts have been trained, totaling over 200 inductees and the intake of additional cohorts are ongoing.

Programme Duration:
1. One (1) month of classroom training at our Learning Centre
2. Four (4) months of onsite practical training
The training prepares individuals for positions of Teller and Customer Service Representative.

Minimum Programme Requirements
Five (5) GCE O’Levels A, B or C or CXC grade I, II or III (including Mathematics and English Language which must be at grade I or II or A or B level. Please note that not more than two (2) of the other subjects should be at a grade III level.

Training Modules
First Citizens believes in providing the necessary training to ensure that all individuals within this programme leaves with the requisite knowledge and confidence to fulfill their position with optimum efficiency.

The modules taught as part of the Programme includes:

  • Orientation (Overview of Programme & Core Ideology)
  • Best in Class, Product Knowledge
  • AML and Ethics in Banking Information Security, Safety & Health Training
  • Fraud Awareness
  • Best in Class, Sales and Services
  • Banking Operations
  • Profile Training
  • Human Resources Debriefing
  • E-Business Training


How to Apply:
If you wish to embark on a dynamic career in Banking, please send your application to:
The Manager
Manpower Planning & Resourcing Unit
Human Resources Department
Corporate Centre
#9 Queens Park East
Port of Spain


  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking