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Customer Service

Our Customer Service team provides operational support to the relationship managers in day to day transactions and account inquiries.

Meet our Team:

Jo-Anne Ward - Senior Account Manager - Customer Service 

Jo-Anne has been involved in the financial services industry for over thirty-one (31) years. She attained GMDP certification at Arthur Lock Jack Graduate School of Business. Jo-Anne has extensive experience in Banking Operations and Corporate Lending and is a two-time awardee of Employee of the Year- Customer Service.



  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking