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Customer Support

At First Citizens we believe in First Class Service and that means listening to you. Your feedback will help us to be better tomorrow than we are today.

We are driven by our quest to continually strengthen our relationship with you and provide you with First Class Service and our Customer Feedback system is specially designed with you in mind.

Our Customer Service Section is designed to assist you with any problems you may be experiencing.

We're Here To Help

For compliments, suggestions and complaints:

  • Phone:  62 -FIRST (868) 623-4778
  • Email:
  • Feedback Form
  • Call our Customer Relations Officers at (868) 623-4778 during our business hours: Mon-Thurs (8am-4pm) and Friday (8am to 5pm)
  • Write to our Customer Relations Officers:

               The Customer Relations Officer

               Customer Service Management

               Marketing Department

               First Citizens Bank

               2nd Floor DHL Building

               Cor. Churchill Roosevelt Highway and El Socorro Ext. Road

               El Socorro


For assistance:

  • Call Centre -(868) 62-FIRST or 623-4778
  • Self Service Options - (868) 62-FIRST or 623-4778
  • Email us with general questions
  • Customer? Sign on to online banking and send us a secure email
  • Find information via our sitemap or fill out our enquiry form
  • Tweet us:


Locate Us:


Credit Card Assistance:
VISA Numbers

  • United States or Canada (toll free): (800) 847-2911
  • Call Collect: (410) 581-9994


Local Number

  • (868) 623-4778


  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”