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Debit Card Transaction Query

Now introducing, an easier, more convenient way to query your unauthorised debit card transactions

Follow the steps:

1. Download and complete the Linx Dispute Form
2. Print and sign the form
3. Scan and email to


Alternatively, you can contact First Citizens at 62 FIRST (34778) – Option 2 ,to report an unauthorised transaction and initiate a dispute. The Service is available 24/7


Debit Card Safety Tips

Remember, when using your First Citizens debit card, it is always IMPORTANT to Protect Your PIN:

  • NEVER disclose your PIN to anyone; at an ATM, online or over the telephone, even if the caller claims to be a First Citizens representative. First Citizens WILL NOT ASK FOR YOUR PIN.
  • Do not write down your PIN and never keep it in your wallet with your card, memorize it.
  • Avoid using obvious PIN numbers e.g. date of birth.

When using your debit card at a store:

  • Do not volunteer any personal information other than your ID document.
  • Don’t let anyone swipe your card twice without giving you a “transaction cancelled” receipt.
  • Do not sign a blank transaction receipt.
  • Always ensure your card is within your sight.
  • Always retrieve your card and your receipt before you leave the store.
  • Keep all your receipts.


When using your debit card at the ATM:

  • NEVER disclose your PIN to anyone.
  • Be discreet when withdrawing cash.
  • Use a well-lit ATM in an exposed area.
  • Retrieve your card when the transaction is completed.
  • Be vigilant to ensure that no one records your PIN and that the machine itself was not tampered
  • If your card is stuck at an ATM, immediately call 62-FIRST (623-4778) to have a block placed on your card.
  • Be suspicious of anyone offering help at the ATM, even if the individual appears to be a First Citizens representative.