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Extended Warranty Protection

As a Visa Cardholder with this benefit you have Extended Warranty Protection which doubles the free repair period under the original manufacturer’s written repair warranty or store warranty up to one additional year on eligible products with manufactures warranties of three months or more, or three years or less. The item must be purchased entirely with your eligible Visa card.

Benefit amount
Visa Gold USD 1,000 per incident/maximum Of USD 5,000 per acct. per year
Visa Platinum USD 5,000 per incident/ maximum of USD 10,000 per acct. per year
Visa Signature USD 5,000 per incident/maximum of USD 10,000 per acct. per year
Visa Infinite USD 5,000 per incident/maximum of USD 25,000 per acct. per year


How do I arrange for a repair?
Arranging for a repair is as easy as picking up the telephone. Call the Visa Assistance Center for information regarding the repair.

Are gifts covered?
Yes, as long as you purchased the gift entirely with your valid Visa card and it meets the terms and conditions of the program.

What purchases are covered?
Items to be eligible must be purchased entirely with a valid Visa card and the eligible item must have an original manufacturer’s written repair warranty valid in the country where purchased, or valid in the country where the item resides as long as the original warranty covers it.

What items are not covered?
• Boats, automobiles, and any other motorized vehicles and their motors or equipment.
• Any costs other than those specifically covered under the terms of the original manufacturer’s written repair warranty, as supplied by the original manufacturer, or other eligible warranty
• Real estate and items which are intended to become part of the real estate
• Items purchased for resale.
• Items with a manufacturer’s original warranty or store warranty of less than three (3) months or more than three (3) years

Do I need to keep copies or receipts or any other records?
To file a claim, copies of your Visa receipt, the original manufacturer’s written warranty, and any other applicable warranty information are required. You will need to retain copies of these records.

How is the claim submitted?
The cardholder or beneficiary has two options to open a claim:

1. Benefits Portal
The cardholder may access the Visa Benefits’ Portal thought the link www.visa.com/benefitsportal
a. Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
b. Click on “Claims”
c. Click on “Create Claim”
d. Choose a Product from the drop down menu
e. Choose the benefit you need to file a Claim for and agree to all terms and conditions
f. Complete all requested information and click on “Save”. This step creates the claim case number.
g. Attach all required documents
h. Click on “Submit”


2. Visa Customer Service Center
a. Please contact the Visa Customer Service Center
b. The cardholder will receive an initial package containing the claim form and the list of documents that are needed for each claim
c. All required documents, including the claim form, must be sent electronically to lacclaim@apvisa.com
d. If the cardholder prefers to send all required documents via regular mail:
Claims Administrator
Visa Card Benefits Administration
Maipú 255, Piso 17
C1084ABE, Buenos Aires, Argentina

What documents do I need to submit with my claim?
• Your completed and signed claim form
• Your Visa receipt
• The itemized store receipt
• A copy of the original manufacturer’s written warranty and any other applicable warranty
• A description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bins and, if necessary, a copy of the maintenance record and receipts.
• The original repair order

All claims must be fully substantiated.

How will I be reimbursed?
VISA Extended Warranty Protection will pay the authorized repair facility directly for repairs, or if this is not possible, will reimburse the cardholder once a claim has been filed and approved up to a maximum amount per incident with a maximum annual limit for all claims. Only valid and reasonable repairs made at the manufacturer’s authorized repair facility are covered.

In either case, the Provider’s payment, replacement, or repair made in good faith will fulfill the Provider’s obligation under the program coverage.


Do I have to file with my own insurance company?
If you have purchased a service contract or extended warranty contract, the VISA Extended Warranty Protection is secondary to that coverage.

If you need to submit a claim or have questions regarding this program, contact the Claims Administrator, 24 hours a day, 365 days a year at LACclaim@ap-visa.com or call the customer service telephone number on the back of your Visa card.


General Program Provisions
This protection provides benefits only to you, the cardholder, and to whomever receives the eligible gifts you purchase with your Visa card. You shall use diligence and do all things reasonable to avoid or diminish any loss or damage to property protected by this program. The Provider will not unreasonably apply this provision to avoid claims.

Once you report an occurrence, a claim file will be opened and shall remain open for six months from the date of the loss or damage. No payment will be made on a claim that is not completely substantiated in the manner required by the Claims Administrator within six months of the date of product failure.

The Provider in issuing this service contract relies on the truth of statements made in the Declarations and/or application of each cardholder and service contract holder. Each cardholder and contract holder agrees that such representations are accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact by the cardholder or Policyholder.

If you make any claim knowing it to be false or fraudulent – including, but not limited to, the cost of repair services – no coverage shall exist for such claim and your benefits any be canceled in accordance with the laws and regulations of your local country of residence.

After the Provider has paid your claim of loss or damage, all your rights and remedies against any party in respect of this loss or damage will be transferred to the Provider to the extent of the cost of the Provider’s payment to you. You shall give the Provider any assistance necessary to secure its rights and remedies including the execution of all documents – and the Provider shall be entitled at its own expense to bring suit in your name.

No legal action for a claim may be brought against us until sixty days after we receive Proof of Loss. No legal action against us may be brought more than two years after the time for giving Proof of Loss. Further, no legal action may be brought against us unless all the terms of this service contract have been complied with fully. This coverage is subject to the terms and conditions outlined and includes certain restrictions, limitations, and exclusions. This Program Guide is a summary of benefits and is not a service contract. In the event of any conflict between this Program Guide and the service contract, the service contract will govern. The service contract is on file at the offices of the sponsor and the obligor by country under the extended warranty benefit.


 

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