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MOBILE BANKING APP

Introducing the First Citizens Mobile Banking App


Mobile Banking…..convenience at your fingertips…..ON THE GO               


Our Mobile Banking App works on a range of devices so whether you use an IOS or Android device we have a version that’s right for you  


Download the First Citizens Mobile Banking App today from the relevant app store

 

First Citizens Mobile Banking App allows you to:

 

  • View your accounts and check account balances (for eligible accounts)
  • Transfer funds between eligible accounts in your name only (immediate and scheduled transfers)
  • Setup and receive alerts to help you stay on top of your finances and be reliable informed of daily account activity
  • Locate a First Citizens Branch or ATM closest to you
  • View a list of your most recent account activity
  • Search for account transactions by Amount, Date, Cheque Number
  • Setup your four (4) digit passcode and Check account balances even faster

 

To use the First Citizens Mobile Banking App you need the following:

To be registered for First Citizens Online Banking
To be registered for First Citizens Mobile Banking
At least one verified Mobile Device
To have a registered mobile device with a wireless data plan which supports web browsing functionality


Mobile Banking App Privacy Policy

 

Mobile Banking App FAQs

 What kind of mobile device is required for this service?
The mobile device required for this service must have a wireless data plan which supports web browsing functionality.


Are there fees to use the First Citizens Mobile App?
We do not charge to download or use the First Citizens Mobile app. However, you should contact your wireless service provider to verify if connectivity or usage rates apply.


Do I have to be enrolled in First Citizens Online Banking to use the First Citizens Mobile App?
Yes, you must be enrolled in First Citizens Online Banking to access account information and perform banking transactions through First Citizens Mobile app. If you’re not enrolled in First Citizens Online banking, simply go to www.firstcitizenstt.com from your computer and click the Sign Up option to request the Online Banking.


Do I use the same User ID and Password for my First Citizens Mobile App that I use for Online Banking?
Yes, and if you’re not enrolled in Online Banking, simply go to www.firstcitizenstt.com from your computer and click the “Sign Up” option, to request the Online Banking.


How do I start using my First Citizens Mobile App?
Simply go to the First Citizens Mobile Banking app and log in. The first time you log in, we’ll prompt you to sign in via mobile banking within the online banking service which will allow you to configure your security questions. Upon successfully setting up your security questions and answers you can now sign into the Mobile App.


How many incorrect login attempts does it take before access to the First Citizens Mobile App is locked?
Access to the First Citizens Mobile App will be blocked after the third invalid login attempt? If you are unable to remember your password after the second invalid login, we recommend you access the First Citizens Online Banking login page, then click the “forgot your password option” to avoid being locked out. If your account becomes locked contact 62-FIRST to reset your password.


Can my First Citizens Mobile App session time out?
Yes, your First Citizens Mobile App session will time out after 5 minutes of inactivity. To avoid timing out, please ensure you are active in the session after you have logged in.


Which Accounts are available through the First Citizens Mobile Banking App?
All of the accounts selected upon registration are accessible.


What can I do with my First Citizens App?
Using your First Citizens Mobile App you can:

  • View account balances and transaction history. Your account details are available at your fingertips.
  • Transfer Money: You can transfer funds between eligible accounts.
  • Set up Account Alerts: Receive and customize Alerts to help you stay on top of your finances and monitor your account activity. First Citizens does not charge for alerts however message and data rates from your communications provider may apply. Alert Delivery may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider, no credit on your device and technology failures. Additionally, termination of alerts can be done by changing the alert setting to “Off”
  • Search for account transactions by Amount, Date & Cheque Number.
  • Locate First Citizens branches and ATM locations nearest to you.
  • Find First Citizens contact information and answers to frequently asked questions.

 

Where is the First Citizens Mobile App available?
The First Citizens Mobile App is available for download in the Apple Store and Google Play Store.


How often do I need to download the First Citizens Mobile Banking App?
You will only need to download the First Mobile Banking App once, however we’ll periodically release updates as we improve the app. Please refer to your app notifications for updates.


Is the First Citizens Mobile Banking App Secure?
First Citizens is very concerned with the safety and privacy of your information and committed to security. To ensure the security of your account information, a number of security features have been built into First Citizens Mobile Banking App:

Registration Process: All users will be required to setup their mobile banking security questions via mobile banking within the online banking service prior to login into the First Citizens Mobile Banking App.


No personal Information: The First Citizens Mobile Banking Service, at no time requests that you provide any personal information e.g. full account number, email or personal address, nor do we send any such information to you via the service.


Can I access the First Citizens Mobile App without a First Citizens Online Banking User ID and Password?
No, for your security, we require you to use your Online Banking User ID and Password to access the First Citizens Mobile Banking App.


What is Multifactor Authentication?
Multifactor Authentication is an additional layer of security. When you first attempt to log in using the First Citizens Mobile Banking App, you will be prompted to sign up via Mobile Banking within the online banking service which will allow you to configure MFA security questions. Upon successfully setting up security questions and answers you can now sign into the First Citizens Mobile Banking App.


How can I be sure my First Citizens Mobile Banking App information is secure if my mobile device is lost or stolen?
You should always use the log out button to close of your session after using the First Citizens Mobile Banking App. For your security, even if you don’t log off, your session will time out after five (5) minutes of inactivity. After this anyone using your mobile device must enter your Personal First Citizens Online Banking User ID and Password to access your account information. This information should be known only by you and must not be shared with anyone.


What if my device is lost or stolen?
If your mobile device is lost or stolen, no one can access your account information without your Online Banking User ID & Password? We also recommend that you not store your User ID and Password on your device. You should also consider contacting your wireless service provider to have your device deactivated.


Does First Citizens save any information on my mobile device?
We never store any account information on your device? For your convenience you can save your User ID so it will be pre-filled when you return. This will only happen if you select the “Remember my username” checkbox on the log on screen. If you are uncomfortable storing this information in the First Citizens Mobile App, you should not select this option in the event your device is compromised.


Can another app on my device access information from the First Citizens Mobile App?
Other apps on your mobile device cannot access information from the First Citizens Mobile App. Mobile Apps are independent from one another. This means the data contained in one app is not visible to any other app on your device.


Is there a threat from malware and viruses to my mobile device?
Malware and viruses are potential threats on any computer system, including mobile devices. In order to protect your mobile device from malware and viruses, you should follow some precautionary steps:

  • Always keep apps on your device up to date, as the publisher might have found a vulnerability and updated the app to fix it.
  • Use only the recommended app stores (Apple and Google) to download new apps and only download the apps that come from well-known publishers and have high review scores.
  • Avoid rooting your phone which manipulates your device operating system and may make it more vulnerable to malware and viruses.
  • As a good security practice, we strongly recommend that you change passwords regularly, consistently update your antivirus software and be careful when connecting to WiFi networks. Fraudsters are capitalizing on these vulnerabilities to steel user’s online credentials.


Should I be concerned about phishing from my mobile device?
Conceptually, phishing is the same on a mobile device as it is on your computer. A fraudster uses a fake website to capture your personal information. Always verify the entire URL before entering your personal information on any website.

Should you receive any suspicious links, sites or emails please call 62-FIRST or email FCB-E-BANK@firstcitizenstt.com or channelsupport@firstcitizenstt.com
To be safe make sure the lock icon appears next to the browser address and that the address begins with “https”. The “s” indicates that you have a secure connection. First Citizens never uses “http” for any customer interaction.


What is a spoof or fake app in the App Store?
A spoof is an app created to look like the official First Citizens Mobile Banking App. This is similar to phishing, but it’s performed through an app instead of a website.
To avoid downloading a spoof app, always use the recommended app stores (Apple and Google) to download or update the First Citizens Mobile Banking App and confirm that First Citizens Bank is the publisher.

 

 

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking