Font Resize: -  +

Frequently Asked Questions

The Frequently Asked Questions will assist with any queries you may have on the First Citizens Ultra Rewards Programme. If you need further assistance please feel free to contact 62-FIRST on Monday to Friday, from 7am to 6pm.

General information about Ultra Rewards.

What is the First Citizens Ultra Rewards programme?

This is the reward programme attached to the First Citizens VISA Platinum and Visa Signature credit cards, allowing you to earn points which can be redeemed for a host of travel rewards that you will love. Your travel reward can be anywhere worldwide and your Ultra points can be redeemed from anywhere worldwide.

What exactly can I redeem my points for?

You can redeem your points for travel rewards anywhere worldwide including:
  • Airline tickets to any destination worldwide on any airline  with no blackout dates
  • Lodging at exclusive hotels and resorts around the world
  • Vehicle rental with no mileage restrictions
  • Cruises
  • Travel packages

Who manages the First Citizens Ultra Rewards programme?

This programme is co-managed between First Citizens Bank Limited and VISA International. The VISA Rewards Centre, operated by VISA International will be the primary party responsible for the provision of information and redemption of points. You can communicate with the VISA Rewards Centre via:

What are the working hours to contact First Citizens and the VISA Rewards Centre for the First Citizens Ultra Rewards Programme?

Contact can be made via:

  • VISA Rewards Centre, 7am to 7pm, Monday to Friday (Eastern Standard Time)
Visa Platinum: Toll Free (US & Canada) 1-800-396-9665 or
Call Collect outside of US & Canada  (410) 902-8022

Visa Signature: Toll Free (US & Canada) 1-800-613-4314/4364 or
Call Collect outside of US & Canada  (410) 581-6050
  • 62-FIRST, 7am to 6pm, Monday to Friday
  • 627-4947, 24 hours a day, 365 days a year



  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking