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Redeeming Points

Redeeming your Ultra Points is easy, whether you are in Trinidad and Tobago or anywhere else on the globe:

ONLINE:

  1. Log on to www.visa-platinum.com or www.visa-signature.com
  2. Send request by email via the website's Message Centre to the VISA Rewards Centre.
  3. Communicate via email with the VISA Rewards Centre. The customer and the Centre will agree on the number of points to be redeemed for the reward requested.
  4. The Centre will immediately deduct points upon the customer's approval.

BY PHONE:

  1. Call  62-FIRST for the Bank to either send an email on your behalf or transfer you to the VISA Rewards Centre or
  2. Call the VISA Rewards Centre directly at:
    • Visa Platinum: Toll Free (US & Canada) 1-800-396-9665 or
      Call Collect outside of US & Canada  (410) 902-8022
    • Visa Signature: Toll Free (US & Canada) 1-800-613-4314/4364 or
      Call Collect outside of US & Canada  (410) 581-6050
  3. Receive emails via the Bank until agreement is come to in terms of points required for reward or
  4. Discuss immediately with the VISA Rewards Centre until an agreement is made in terms of the points required for reward.
  5. The Centre will immediately deduct points upon the customer's approval.

DELIVERY OF REWARDS:
Once possible etickets will be used.  Rewards will be delivered via courier to the address registered at the VISA Rewards Centre; the cost of delivery will be included in the points to be redeemed.

 

 

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking