Redeeming your Ultra Points is easy, whether you are in Trinidad and Tobago or anywhere else on the globe:
ONLINE:
- Log on to www.visa-platinum.com or www.visa-signature.com
- Send request by email via the website's Message Centre to the VISA Rewards Centre.
- Communicate via email with the VISA Rewards Centre. The customer and the Centre will agree on the number of points to be redeemed for the reward requested.
- The Centre will immediately deduct points upon the customer's approval.
BY PHONE:
- Call 62-FIRST for the Bank to either send an email on your behalf or transfer you to the VISA Rewards Centre or
- Call the VISA Rewards Centre directly at:
- Visa Platinum: Toll Free (US & Canada) 1-800-396-9665 or
Call Collect outside of US & Canada (410) 902-8022 - Visa Signature: Toll Free (US & Canada) 1-800-613-4314/4364 or
Call Collect outside of US & Canada (410) 581-6050
- Receive emails via the Bank until agreement is come to in terms of points required for reward or
- Discuss immediately with the VISA Rewards Centre until an agreement is made in terms of the points required for reward.
- The Centre will immediately deduct points upon the customer's approval.
DELIVERY OF REWARDS:
Once possible etickets will be used. Rewards will be delivered via courier to the address registered at the VISA Rewards Centre; the cost of delivery will be included in the points to be redeemed.
