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Missed Connection Protection

As an international Visa cardholder with this benefit, you, your spouse and your dependent children under 23 years of age, will each be insured automatically up to the benefit amount for reasonable and additional expenses actually and necessarily incurred net of recovery to which the insured may be entitled from a common carrier, to enable the insured to use alternative scheduled public transport services and arrive at the insured’s destination on time, if due to any unforeseeable circumstances outside of the insured’s control, the insured missed his/her transport connection and is unable to arrive at his/her final destination by the time originally intended.

All frequent flyer, rewards and complimentary common carrier tickets are covered if there are taxes and/or fees associated with the ticket issuance and they are charged in their entirety to an eligible Visa card. If there are no taxes or fees, or they are paid with rewards points, only tickets earned as direct result of charges made with an eligible Visa card will be covered.

The bank will have to send a letter to guarantee that the points acquired in the loyalty program were generated by the use of the Visa card covered by the insurance.

Benefit amount
Visa Infinite USD 300

If you need to submit a claim or have questions regarding this program, contact the Claims Administrator, 24 hours a day, 365 days a year at or call the customer service telephone number on the back of your Visa card.

What do I need to be eligible?
You must possess a valid and active International Visa card and use it to purchase the entire travel fare(s).

What is a common carrier?
A common carrier is any land, water or air conveyance operated under a valid license for the transportation of passengers for hire.

What is reasonable and additional expense?
Means any expenses for purchase of another common carrier ticket to his/her final destination, meals and lodging which were necessarily incurred as the result of a covered hazard and which were not provided by the common carrier or any other party free of charge.

What is excluded?
In addition to the exclusions listed under the Travel Accident Insurance, the insurer shall not be liable for:
1. Claims arising from any business commitment, financial or contractual obligation including those of any traveling companion, spouse or dependents if covered by this program.

2. Claims arising from the inability of any tour operator or wholesaler to complete arrangements for any tour due to a deficiency in the number of people required to commence any tour or Journey,

3. Claims arising from the Insured’s failure to allow reasonable amount of time to make the connection.

How is the claim submitted?
The cardholder or beneficiary has two options to open a claim:

1. Benefits Portal
The cardholder may access the Visa Benefits’ Portal thought the link
a. Once in the landing page of the Benefits’ Portal, please click on “Login” or “Enroll”
b. Click on “Claims”
c. Click on “Create Claim”
d. Choose a Product from the drop down menu
e. Choose the benefit you need to file a Claim for and agree to all terms and conditions
f Complete all requested information and click on “Save”. This step creates the claim case number.
g. Attach all required documents
h. Click on “Submit”

2. Visa Customer Service Center
a. Please contact the Visa Customer Service Center
b. The cardholder will receive an initial package containing the claim form and the list of documents that are needed for each claim
c. All required documents, including the claim form, must be sent electronically to
d. If the cardholder prefers to send all required documents via regular mail:
Claims Administrator
Visa Card Benefits Administration
Maipú 255, Piso 17
C1084ABE, Buenos Aires, Argentina

Claims documentation:
• A copy of both the charge statement and the common carrier ticket as proof that the full travel fare has been charged to your International Visa card.
• Additional information may be required

General program provisions
Although the provider will not unreasonably apply this provision to avoid claims, the cardholder is expected to be conscientious and reasonable in a sincere effort to avoid or diminish any loss to that which is protected by this program.

If you make any claim knowing it to be false or fraudulent in any respect, you will no longer be entitled to the benefits of this protection, nor to the payment of any claim made under this policy.

If you need to submit a claim or have questions regarding this program, contact the Claims Administrator, 24 hours a day, 365 days a year at or call the customer service telephone number on the back of your Visa card.



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