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Customer Assistance Services

Through the Visa Card Benefits Service centre (VCBS) Visa provides 24-hour access to card related benefits services to Visa LAC cardholders traveling around the world or at home.

Through VCBS, Visa:
• Provides information on the Visa benefits associated to the cardholder’s Visa card.
• Provides insurance certificates of coverage.
• Transfers to the benefit experts for claims and emergency medical assistance.
• Transfer to the Visa Rewards program experts.
• Transfer to the Personal Concierge assistants.

The contact numbers for First Citizens VISA credit card customers are as follows:

Trinidad and Tobago 1-800-396-9665 (toll free when in the USA and Canada)

Worlwide Collect +1-303-967-1098 (via international operator)



  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”