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Emergency Card Replacement and Cash Disbursement Services

Through the Global Customer Assistance Service (GCAS) program, Visa provides 24-hour emergency services to Visa cardholders around the world. Through GCAS, Visa provides lost stolen card reporting, emergency card replacements, and emergency cash disbursements.

Emergency card replacement
This service provides emergency card replacements for all Visa card products to Visa cardholders traveling internationally or within North America, usually within 24 hours. Visa contacts the cardholder’s bank for authorization, provides cardholders with Visa emergency card replacement, provides stand-in emergency card authorization using guidelines provided by the bank, and provides a sophisticated global distribution network of courier/embossing hubs, product replacement centers, and emergency service locations.

Emergency cash advance
This service provides emergency cash to Visa cardholders traveling internationally or within North America, usually within hours. Provides cash disbursement delivery anywhere in the world through the use of strategically placed emergency service locations. Visa contacts the cardholder’s bank for authorization of emergency cash, provides cardholders with emergency cash, provides stand-in emergency cash authorizations within the guidelines provided by issuers.

This service is easily accessible to Visa cardholders from anywhere in the world, any time of the day, automatically extending the reach of an issuer’s own customer service.

 To contact GCAS, First Citizens VISA credit card customers can call:

Trinidad and Tobago 1-800-396-9665 (toll free when in the USA and Canada)

Worlwide Collect +1-303-967-1098 (via international operator)

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal
  • Mobile Banking