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MasterCard Global Service

MasterCard Global Service provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement and Emergency Cash Advance.

This service applies to both the First Citizens Vacation Lifestyle MasterCard and the First Citizens Vacation Lifestyle Gold MasterCard.

Call MasterCard Global Service immediately to report your card lost or stolen and to cancel the account.

If you need to make purchases or arrange for a cash advance, with your issuing bank's approval, you can receive a temporary card the next day in the United States, and within two business days almost everywhere else.

  • When in the USA and Canada contact the MasterCard Global Service by calling toll free - 1-800-307-7309 and
  • When in other countries call collect at 1 636 722 7111


The MasterCard Global Service, at the abovementioned telephone numbers will provide all answers on queries on any of the MasterCard Benefits listed on this website

  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”