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24/7 Visa Consumer Benefit Services Center

Through the Visa Customer Services Center, Visa provides 24-hour access to card related benefits and services to Visa cardholders from Lati n America and the Caribbean region traveling around the world or at home.

You can call the Centre at these numbers:
1-800-396-9665 when in the USA and Canada or
+1 303 967 1098 from any other country, collect call.
Another option to access many of the services listed below is through the online Visa Benefits Portal 

The Visa Consumer Benefit Services Centre Provides Information on:

  • The Visa benefits associated to the cardholder’s Visa card.
  • Provides insurance certificates of coverage.
  • Transfers to the benefit experts for claims and emergency medical assistance.
  • Transfer to the Visa Rewards program experts, if applicable
  • Transfer to the Personal Concierge assistants.
  • Assist personnel at the bank’s branches and call center agents with card benefits information.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal