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Emergency Cash Disbursement Service


Through the Visa Consumer Benefit Services Center, Visa provides emergency services 24 hours a day to Visa cardholders worldwide. Cardholders can call the network of collect-call telephone numbers and request emergency services related to their Visa cards.

The emergency cash disbursement service provides you with cash if your card is lost or stolen, while the cardholder is at their home country or traveling abroad1.

1 Service does not apply to Cuba, Syria, Sudan, Iran, North Korea, Crimea and other countries listed on OFAC.

Access full details on this benefit, as well as certificates and processing of claims at the Visa Benefits Portal at

  • Classic Credit Card “Shopping”
  • Card Safety Tips
  • E first
  • Contact Centre
  • Point of Sale Terminal