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First Citizens Rewards FAQs

What is First Citizens Rewards?

First Citizens Rewards is the evolution of the My Rewards program. First Citizens Rewards gives you the power to redeem rewards on all your everyday spend online, in-App and in-store. Anywhere, anytime.

Once you sign up on the App, you will instantly access your new First Citizens Rewards Card. Simply add your First Citizens Rewards Card to any virtual store e.g. Apple Pay, G-Pay, Samsung Pay, Visa SRC, Amazon Pay or PayPal --- access them on your phone inside the First Citizens Rewards App or via wearables. Even via Alexa or Siri. You can also use it on any e-commerce site around the world. Globally or locally.

Redeem your earned miles on the First Citizens Rewards App or at 61+ millions of stores around the world, both online and on-the-go by adding your First Citizens Rewards Card to your preferred e-wallet. If you do not have sufficient miles for the desired purchase, use your credit card to pay for the difference.

Plus you will continue to access all the travel content from the Expedia Group and all the benefits like: Best Price Guarantee, No fees for rebooking and purchase protection. It gives more power to your wallet, and a new way to combine multiple global currencies and rewards with any card you want to use.


How to log-in to the First Citizens Rewards App and activate my account? Existing user To activate your account, follow these simple steps:

***user already registered in My Rewards will have to use the same credentials***

  • Download the new First Citizens Rewards App available for iOS and Android
  • Enter your email address (the one provided to First Citizens)
  • Enter your password (same password created for My Rewards)
  • Accept the Terms & Conditions
  • Get your new First Citizens Rewards Digital Card

It's that easy! You are now ready to start redeeming. Just add your First Citizens Rewards Card to your e-wallet or use it upon check-out and start shopping with your miles!!!


How to sign-up on the First Citizens Rewards App?

New user To activate your account, follow these simple steps:

1. Download your new First Citizens Rewards App available for iOS and Android

2. Enter your email address (the one provided to First Citizens)

3. Confirm email adresss

4. Complete user info

5. Set up password

6. Accept theTerms & Conditions

7. Get your First Citizens Rewards Digital CardIt's that easy! You are now ready to start redeeming. Just add your First Citizens Rewards Card to your e-wallet or use it upon check-out and start shopping with your miles!!!Remember you can also go to "My account" and complete your Smart Profile, with your most frequent payments and purchases, travel preferences and/or access your miles balance.


How to sign-in to the First Citizens Rewards Web?

Click sign-in on the top right of the website, enter your email address associated with your Bank, create a password, accept the Terms & Conditions and you are now ready to start redeeming.

Already registered? You are all set; sign in with the same credentials you currently use for My Rewards and start redeeming your way!


How do I reset my password?

No need to worry! At log-in, select "reset password" and you will receive an email with the necessary information you need to reset it.


How do I earn Rewards?

You earn rewards: 1 mile for every TT$6.80 spent on all purchases, both locally, internationally & online.


How can I spend my miles?

Instantly use your miles anywhere, online or in-store at 46+ million locations around the world. Simply add your First Citizens Rewards Card upon check-out or add it to your favourite e-wallet e.g. Apple pay, Microsoft Wallet, Samsung Pay. You can also pay contactless or by talking to Alexa or Siri.

Use your First Citizens Rewards Card: Add it to your e-wallet or use it upon check-out at your favourite stores to redeem miles for your purchases.

Pay with miles towards your purchases or redeem in-App for your next vacation or staycation. Access the best deals from Expedia Group, plus additional benefits: Best Price Guarantee, Purchase Protection and No fees for rebooking.


What are the benefits of the “First Citizens Rewards” Programme?

Enjoy 24-hour access via the First Citizens Rewards website or App to:

  • View and redeem your miles
  • Make flight and hotel reservations
  • Book vacation activities/ tours
  • Make online bill payments
  • Pay for subscriptions e.g. Netflix, Spotify, and Amazon Prime
  • Shop at 46+ million online, in-App and in-store

 

Would all First Citizens Rewards Customers receive 2 cards - the Physical and Virtual Card?

No.

All Customers: Your virtual card is instantly issued when you complete your activation in App/Web and can be used to redeem online or in-store, once added to your favourite e-wallet e.g. Apple pay, Microsoft Wallet, Samsung Pay.

Qualifying* Customers: Once notified* with Existing physical rewards cardholders: The physical card is the perfect complement for use to redeem in-store to maximize YOUR miles YOUR way!!

For security purposes, the Physical Card must be activated.
In the event that your physical rewards card has been replaced, a new digital card will also be issued; therefore you will be required to update your payment information accordingly on any previously used websites.


How do I activate my First Citizens Rewards Physical Card?

It's easy! Log-in on the First Citizens Rewards App, go to My Account and tap Activate First Citizens Rewards Physical card.
WhatsApp will be prompted, so that you can enter the last 4 digits of your card.
You are all set! You are now ready to redeem anywhere you go!


Can I use the First Citizens Rewards Card for travel bookings?

Absolutely! You still have access to the exclusive Expedia travel content. Millions of travel options around the world at unrivaled prices.
Book your way with no seat restrictions, no blackout dates, no limits.
Always protected --- the "flex way".
Unique and flexible fares with no extra charges for cancellations or rebooking, delayed or missing flights and baggage.
Protection for lost or damaged personal travel devices.
Best-price guarantee & much more.


How do I use my miles in virtual stores?

Simply add your First Citizens Rewards Card to any virtual store e.g. Apple Pay, G-Pay, Samsung Pay, Visa SRC, Amazon Pay or PayPal, and use it on any e-commerce site around the world. Globally or locally. Add your First Citizens Rewards Digital or Physical card upon check-out.


How can I redeem my miles for travel? (App)

To redeem your miles within the First Citizens Rewards App:

  • On the home screen, on the top left corner, locate and click on the airplane icon.
  • Select among flights, hotels, car rentals, and activities.
  • Enter the information of the passenger(s).
  • Click on pay and enter your card´s information.
  • Slide the icon to the right or left and choose the combination of money and miles to make your payment.
  • Lastly, click on ¨Yes. Confirmed¨, and you´re ready! You´ve made your reservation successfully!

 

How can I redeem my miles for travel? (Web)

It´s easy! Download the First Citizens Rewards App at Google Play or App Store. Once you log-in, choose between "Book flight, Book hotels, Book car rental or Book activity¨. After you have selected the option of your preferrence, click the magnifying glass and you´ll be able to see the price of your reservation in USD and miles. Choose the one that works best for you. Click ¨confirm information¨, accept Terms and Conditions, and lastly, tap on "Pay now". At the bar you´ll choose the amount you´re going to pay in USD and miles.


How can I see my transactions and track my miles spend?

To keep track of your spend, select "My account" then "My transactions". This allows you to see the number of miles spent and the equivalent dollar value, each time your First Citizens Rewards card is used.


What is the billing address for when I am using the First Citizens Rewards Card?

Use the same billing address that you currently use with your Bank.
I had a declined transaction, why is that? When using your First Citizens Rewards Card, double check to ensure that you have enough miles in your rewards balance to complete the purchase. You can verify your balance on the top right screen of the First Citizens Rewards App or website.

If you are using the First Citizens Rewards Card for an e-commerce transaction, be sure to enter all the requested card information including the expiration date and the 3-digit code on the back of the card.


How do I calculate the number of miles a purchase will utilize?

Each Mile is valued at US$0.02. For example, you may calculate the miles utilized using the following formula: US$100/0.02 = 5,000 Miles. Transactions may be subject to universal (Point of Sale/eCommerce) fees upon redemption, therefore the actual Miles charged may vary.


I don’t see my miles balance in the App?

To view your miles in the First Citizens Rewards App: Go to the Main Menu, then "My account". Click "My balance" and select the date you would like to see; your miles will be displayed.


I don’t see my miles balance on the Website? To view your miles in the First Citizens Rewards Website: Go to "My balance" and select the date you would like to see; your miles will be displayed.


Is the First Citizens Rewards Card a credit, debit or prepaid card?

First Citizens Rewards Card is not a credit card, a debit or a prepaid card. It is a hybrid card that gives you the power to spend anywhere and the freedom to combine credit cards and rewards of any kind to complete transactions.


Are there any fees attached to the First Citizens Rewards Card?

There are no fees or annual charges attached to the Card.


How do I add My First Citizens Rewards Card to Apple Pay?

To obtain the data of your First Citizens Rewards Digital Card and register it in the virtual wallet of your iPhone, iPad, Apple Watch or Mac., follow these 3 simple steps:

1. On the main screen of your First Citizens Rewards App, select the card icon 💳 . Double click on your First Citizens Rewards Card and keep it pressed until you see the copy option.

2. Enter the Wallet App, click on + and paste your First Citizens Rewards card´s information (number of card, expiration date and verification code); or enter information manually.

3. Verify your card and you´re done! It's that easy!

 

How to add My First Citizens Rewards Card to G Pay?

Add your First Citizes Rewards card by following these 4 simple steps:

1. On your Android phone or tablet, open the Google Play Store App.

2. Press the Payment Methods Menu.

3. Under "Add Payment Method", select the one you want to add.

4. Follow the instructions.

The new payment method will be added to your Google Account.


How to add My First Citizens Rewards Card to Samsung Pay?

Add your First Citizens Rewards Card by following these 10 simple steps:

1. Select "Samsung Pay"

2. Click on the + icon to register your card

3. Select "Add"

4. Frame the card with the camera, ensure the numbers match in the box to be automatically detected

5. Fill in the boxes with your details and click on "NEXT"

6. Read the Terms and Conditions and click on "ACCEPT ALL"

7.To verify your card, press "SMS"

8. Enter the code received via SMS to confirm. If the phone that receives the SMS is the same phone on which Samsung Pay is installed, the code will be inserted automatically. Now press "SEND"

9. Once the card is added, press "DONE" to authorize it.

10. When the bank or issuer verifies your card, you can start shopping at your favourite places.


How do I buy on Amazon with My First Citizens Rewards Card?

Make purchases using your First Citizens Rewards Card following these 3 simple steps:

1. Log-in to your account

2. Go to your Payments

3. Enter the name of the card. Add the number of the card and the expiration date. Click on add card and you´re ready!


How can I add a Credit Card on the App?

Select the "Menu" icon with the three horizontal lines. Click + and add the information of your card number, expiration date and CVV, through your camera or manually.


How can I add a Credit Card on the Web?

On top of your screen, you can click on your name and a drop-down menu will display. Click "My account" and then go to "My wallet". Once selected, you will find the "Menu" icon with the three horizontal lines on the left of your virtual card. Click on the card and a plus sign (+) will show; you can then add another card number.


How do I identify my favourite Credit Card?

Your preferred card is identified by a white star. In order to modify, simply press the desired card to select.


How do I delete a Credit Card?

Simply tap and hold the card you wish to delete, and drag it to the trash bin.
How do I set up my Smart Profile? Enjoy the benefits of your Smart Profile by following 3 easy steps via First Citizens Rewards App or Web:

1. On the main menu, go to "My account".

2. Select "My profile", then Edit "My profile".

3. Proceed to edit your information or travel preferences.


What is the "flex way"?

Every time you book in App/Web with First Citizens Rewards you get unparalleled benefits - travel with peace of mind - travel the “flex way”:

  • Unique and flexible fares with no extra charges for cancellations or rebooking, delayed or missing flights and baggage.
  • Up to US$2 million in emergency medical services, during your trip.
  • Protection for lost or damaged personal travel devices.
  • Instant compensations, claims and disbursements delivered in real time.
  • Best-Price Guarantee & much more!

What are Flex Rules "Flight bookings"?

Every time you book through First Citizens Rewards you get unparalleled benefits - the “flex way”:

- No fees for rebooking, cancellations, interruptions or lost connections.
- Protection for lost or damaged personal travel devices.
- Instant funds in case of delayed flights or lost baggage.
- Compensations of up to US$500 for flight and baggage delays.
- US$2M emergency medical protection during your trip.
- Best-Price Guarantee and more!


What is Best Price Guarantee?

If you find a lower qualifying rate on First Citizens Rewards or another website in your country, within 24 hours of booking your flight with us, we will credit you the price difference to your First Citizens Rewards account.

However, keep in mind that the lowest rate that you found must be available at the time of contact.


Where do I find the Terms and Conditions on the App?

Locate the airplane icon on the bottom of your screen, tap the icon and then scroll down to the end of the page. There you will find the Terms and Conditions.
Where do I find the Terms and Conditions on the Web? On the Home Page, scroll down all the way to the end and you will locate the Terms & Conditions content on the First Citizens Rewards website footer.


I just cancelled my card; can I still take advantage of the programme or use my earned miles?

Once your credit card has been closed, you will no longer be able to access these miles earned and the associated benefits of the First Citizens Rewards Programme.
Do my miles expire? Miles accumulated through the First Citizens Rewards Programme expire four (4) years after they are earned.


How can I access additional support?

Customers can send queries, not outlined in this FAQ via WhatsApp to 1-855-606-0797 for additional support.

 

  • paper order
  • efirst
  • Point of Sale Terminal
  • Classic Credit Card “Shopping”